Onward provides managed IT services for businesses in Naples and the rest of Collier County: help desk support, monitoring, maintenance and security for the systems covered by your plan. We are based in North Fort Myers and work requests remotely first, with onsite visits when remote work cannot fix the problem. Start with a free IT assessment and a written quote for your environment.
Request your free IT assessment
How support works from North Fort Myers
Many IT problems can be solved remotely: a password reset, a failing update, an email account that stopped syncing, a printer that dropped off the network. Our help desk works on those through secure remote tools, so the distance makes no difference to remote requests.
When something needs hands on site, such as a failed network switch, a new workstation or an office move, we schedule a visit. The Onward Services Guide sets the travel terms: travel of up to 45 minutes from our office is at no charge, and time beyond 45 minutes each way is billed at our hourly rate, along with tolls and parking. Depending on where you are in Collier County, a visit can fall beyond that window, so your quote states the onsite terms for your address before you sign.
How to compare managed IT quotes in Naples
Quotes are easier to compare when each one answers the same questions:
- What does the monthly price cover? Help desk, monitoring, patching and security tools, and which of them are optional.
- How is it billed? Per user, per device or a flat fee, and what licensing, hardware and projects cost on top.
- What are the written service levels? Hours of the help desk, how fast a critical outage gets a response, and what after-hours help costs.
- What are the onsite terms? How visits are scheduled and how travel is charged to your address.
- What is the contract term, and how do you leave? Who keeps the administrator accounts, documentation and backups at the end.
We put those answers in our written quote, so you can compare like with like.
IT support for Naples practices and offices
Medical and dental practices, law firms and accounting offices each have their own free assessment page that explains what we look at:
If your team grows for the winter season, plan for it: new staff need accounts, devices and access set up before they start, and closed off when they leave. We handle new staff setup and departing staff's accounts as part of managed support.
What can your managed IT plan cover?
- Help desk and device support. Troubleshooting for covered business computers, software and connectivity, with a portal to submit and track requests.
- Monitoring and maintenance. Automated monitoring, patch management and routine maintenance for managed devices.
- Access and security. Account access, endpoint protection and security services selected for your environment.
- IT planning and vendor coordination. Review equipment needs and coordinate support for the vendors and products covered by your plan.
Services and inclusions are defined in your quote. Explore our managed IT services, network and cloud services and security services.
Support hours
| What you need to know | How support works |
|---|---|
| Automated monitoring | Runs 24x7x365. |
| Staffed help desk and remediation | Monday to Friday, 8 AM to 5 PM Eastern, excluding observed holidays. |
| A critical outage | When all users and functions are unavailable, response is within two business hours after notification. This response time does not set a repair deadline. |
| After-hours assistance | Arranged case by case, at extra charge and subject to availability. Response times are not guaranteed. |
Naples managed IT questions
How much do managed IT services cost?
We quote after reviewing your users, devices, locations, software and support needs. Your written quote defines the services, billing basis and fees, and separates recurring service from onboarding, licensing, hardware and project costs.
Do you come onsite in Naples?
Yes, when remote work cannot resolve the issue. Visits are scheduled, and under the Services Guide travel beyond 45 minutes from our office is billed at our hourly rate. Your quote states the onsite terms for your location.
Can you work alongside our existing IT employee?
Yes. Co-managed service divides responsibilities between your team and Onward. We agree what each side handles.
Is the assessment free repair work?
The assessment is a review of your IT setup and a plan for the issues found. Repairs and ongoing service are separate decisions.
Get a clear picture of your business IT
Tell us about your Naples business, where your team works and what needs attention. Request a free assessment to discuss the next step.