Onward is based in North Fort Myers. We provide managed IT services for North Fort Myers businesses and the rest of Lee County: help desk support, monitoring, maintenance and security for the systems covered by your plan. Start with a free IT assessment and a written quote for your environment.
Request your free IT assessment
IT support from your side of the river
Many IT providers serving Lee County are on the other side of the Caloosahatchee River. We are based in North Fort Myers, so a North Fort Myers business is not a long drive or a scheduling afterthought.
Support starts remotely, because most IT problems do not need anyone in the room: a password reset, a failing update, an email account that stopped syncing, a printer that dropped off the network. When the problem is hardware or needs hands on site, such as a failed switch, a new workstation or an office move, we schedule a visit. Onsite service depends on your plan and technician availability, and under the Onward Services Guide travel of up to 45 minutes from where we are based is at no charge.
What can your managed IT plan cover?
- Help desk and device support. Troubleshooting for covered business computers, software and connectivity, with a portal to submit and track requests.
- Monitoring and maintenance. Automated monitoring, patch management and routine maintenance for managed devices.
- Access and security. Account access, endpoint protection and security services selected for your environment.
- IT planning and vendor coordination. Review equipment needs and coordinate support for the vendors and products covered by your plan. See IT consulting for planning-only help.
Services and inclusions are defined in your quote. Explore our managed IT services, network and cloud services and security services.
Support hours
| What you need to know | How support works |
|---|---|
| Automated monitoring | Runs 24x7x365. |
| Staffed help desk and remediation | Monday to Friday, 8 AM to 5 PM Eastern, excluding observed holidays. |
| A critical outage | When all users and functions are unavailable, response is within two business hours after notification. This response time does not set a repair deadline. |
| After-hours assistance | Arranged case by case, at extra charge and subject to availability. Response times are not guaranteed. |
Practices, offices and service businesses
Medical and dental practices, law firms and accounting offices each have a free assessment page that explains what we look at: medical practices, dental practices, law firms and accounting and CPA firms. If you run a plumbing, HVAC or other service business with an office and technicians in the field, our Fort Myers page explains how we approach it.
How to compare IT providers
Ask each provider the same questions and get the answers in writing:
- What is included, and what is a project? Help desk, monitoring and patching should be clear; moves, new equipment and migrations are usually quoted separately.
- What are the hours and response terms? Look for written service levels rather than a slogan.
- How do onsite visits work? Ask about travel charges and how visits are scheduled.
- How is the price built? Per user, per device or a flat fee, and what licensing and hardware cost on top.
- What happens if you leave? Who holds the administrator accounts, documentation and backups, and how the handover works.
North Fort Myers managed IT questions
How much do managed IT services cost?
We quote after reviewing your users, devices, locations, software and support needs. Your written quote defines the services, billing basis and fees, and separates recurring service from onboarding, licensing, hardware and project costs.
Do you come onsite in North Fort Myers?
Yes, when remote work cannot resolve the issue. Onsite service depends on your plan and technician availability, and under the Services Guide travel of up to 45 minutes from where we are based is at no charge.
Can I visit your location?
We are based in North Fort Myers, but we do not run a walk-in storefront. Support starts remotely, and we schedule onsite visits at your location.
Can you work alongside our existing IT employee?
Yes. Co-managed service divides responsibilities between your team and Onward. We agree what each side handles.
Is the assessment free repair work?
The assessment is a review of your IT setup and a plan for the issues found. Repairs and ongoing service are separate decisions.
Get a clear picture of your business IT
Tell us about your North Fort Myers business, where your team works and what needs attention. Request a free assessment to discuss the next step.