Managed IT Services for Southwest Florida Businesses

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The Onward Standard

24/7

Automated monitoring of covered systems

Onward Services Guide

2

Business hours to respond when your whole team can't work

Onward Services Guide

8 AM-5 PM

Help desk hours, Monday to Friday (Eastern)

Onward Services Guide

90%

Monthly service level target, backed by service credits

Onward Services Guide

Complete IT Management Through Four Pillars

Everything you need from your IT department, delivered as a service

Complete IT Support

Your entire IT department in one service - from help desk to hands-on support.

  • Help Desk Real people answering your calls, Monday to Friday, 8 AM to 5 PM Eastern
  • Remote & Onsite Support Fix issues fast, wherever they happen
  • Proactive Maintenance Prevent problems before they affect productivity
  • Ticket Portal Submit and track every request in one portal

Strategic IT Leadership

Expert technology guidance to drive your business forward.

  • Virtual CIO Services C-level IT strategy without the C-level cost
  • Technology Roadmapping 3-year plans aligned with business goals
  • Budget Planning Predictable IT costs with maximum ROI
  • Vendor Management We handle all your technology vendors

Asset Lifecycle Management

Complete visibility and control over your IT investments from procurement to disposal.

  • Complete Asset Tracking Know what you have, where it is, who uses it
  • Lifecycle Planning Replace equipment before it fails
  • Software License Management Stay compliant, avoid overpaying
  • Budget Forecasting Predictable IT investment planning

Project Excellence

Planning and implementation of technology projects.

  • Cloud Migrations Seamless moves to modern platforms
  • Infrastructure Upgrades Network, servers, and security modernization
  • Software Implementations ERP, CRM, and business applications
  • Technology Optimization Make existing systems work better

Integrated IT Advantage

All four pillars work together for complete IT management

Per-User Pricing from $100 per user per month
24/7 Monitoring automated, on covered systems
90% Service Target measured monthly, with service credits
Full IT Team Dedicated to your success

How We Deliver Managed IT Services!

Proven processes and enterprise tools for reliable support

Remote-First Support

Issues are worked remotely first using secure tools, with onsite visits when remote work can't fix them

Onsite When Needed

Local technicians for hardware, network projects, and physical requirements

24/7 Monitoring

Continuous monitoring detects issues before they impact your business

Automated Maintenance

Patches and updates are scheduled and applied automatically

Which Managed Services Do You Need?

Answer 3 quick questions to get personalized IT management recommendations

Managed Services Questions Answered

What's included in your Remote Monitoring & Management (RMM) service?
Our RMM service monitors your computers and servers 24/7, installs security updates automatically, and handles routine maintenance. Alerts reach our support team, so many problems are dealt with before they interrupt your staff.
How does your service level agreement (SLA) work?
Response times are set out in our Services Guide. If your whole team can't work, we respond within two business hours. Significant problems get a response within four business hours, limited problems within eight, and single-user issues within two business days. Our monthly service level target is 90%, and if we miss it you receive service credits. The help desk works Monday to Friday, 8 AM to 5 PM Eastern, and emergency support outside those hours is available at additional cost.
What's the difference between fully managed and co-managed services?
Fully managed means we become your entire IT department - your team calls us for everything tech-related, and you never have to worry about hiring IT staff. Co-managed suits businesses that already have IT staff - we work alongside them, handling routine support and monitoring so they can focus on projects. Either way, you get the same tools and expertise.
What's included in your IT Service Management (ITSM) platform?
Our ITSM platform provides a customer portal for ticket submission and tracking, real-time dashboards showing IT metrics and SLA compliance, automated workflows for common requests, comprehensive asset management, project tracking, and detailed reporting. Managers get visibility into all IT operations, while end-users can track their requests and access self-service options.
How does the onboarding process work?
Onboarding starts with an audit of your environment. We then remove the previous provider's tools, install our monitoring and patch management agents, set up remote support, and document your systems. We agree the schedule with you before we start, and your team keeps working while we set things up.
What are the actual costs for managed IT services?
Managed IT pricing starts at $100 per user per month. The exact cost depends on your company size, the services you need, and your compliance requirements. Hardware, software licensing and larger projects are billed separately. After a free assessment we give you a written quote.
How do you handle vendor management?
Remember the last time you spent hours on hold with a tech vendor? That's over. We become your single point of contact for all technology vendors - when something breaks, you call us, and we deal with the vendor. We manage warranties, renewals and support cases, so you can focus on your business.
What cybersecurity is included with managed services?
Basic managed services include antivirus, patch management, and firewall monitoring. For comprehensive protection, we recommend adding our Cybersecurity services which include 24/7 managed detection and response, endpoint protection, email security, and incident response. Many clients bundle security with managed services for complete protection.
Can you support specialized software and industry-specific applications?
We support all software licensed through us with comprehensive coverage. For your industry-specific applications, we provide best-effort support and coordinate with vendors when needed. During onboarding, we document all your critical applications and establish support procedures. Our staff augmentation services can provide specialists familiar with your industry's unique software.

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