Managed IT Services for Southwest Florida Businesses

Onward provides help desk support, automated monitoring 24x7x365, patching, security and IT planning for Southwest Florida businesses.

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Looking for local coverage? Explore managed IT services for businesses in Fort Myers, Naples, Cape Coral and North Fort Myers.

Monitoring, help desk hours, and outage response

24x7x365

automated monitoring

2

business hours to respond after notification when all users and functions are unavailable

8 AM–5 PM

Eastern help desk hours, Monday to Friday

IT Management Through Four Pillars

IT support and management delivered as a service

IT Support

Your entire IT department in one service - from help desk to hands-on support.

  • Help Desk Real people answering your calls, Monday to Friday, 8 AM to 5 PM Eastern
  • Remote & Onsite Support Support for IT issues
  • Proactive Maintenance Automated monitoring 24x7x365
  • Ticket Portal Submit and track every request in one portal

Strategic IT Leadership

Expert technology guidance to drive your business forward.

  • Virtual CIO Services IT roadmaps, budget planning and vendor reviews
  • Technology Roadmapping 3-year plans aligned with business goals
  • Budget Planning Budget planning guided by a written IT roadmap
  • Vendor Management We handle all your technology vendors

Asset Lifecycle Management

Track IT investments from procurement to disposal.

  • Asset Tracking Know what you have, where it is, who uses it
  • Lifecycle Planning Plan equipment replacements
  • Software License Management Track licences and renewals
  • Budget Forecasting Predictable IT investment planning

Projects

Planning and implementation of technology projects.

  • Cloud Migrations Platform migration support
  • Infrastructure Upgrades Network, servers, and security modernization
  • Software Implementations ERP, CRM, and business applications
  • Technology Optimization Make existing systems work better

Integrated IT Advantage

Four pillars bring your IT services together.

Per-User Pricing $50–$150 per user per month
Automated monitoring 24x7x365
IT Support Help desk Monday to Friday, 8 AM to 5 PM Eastern

How We Deliver Managed IT Services

Remote support first; onsite when remote support cannot resolve the issue.

Remote-First Support

Issues are worked remotely first using secure tools, with onsite visits when remote work can't fix them

Onsite When Needed

Local technicians for hardware, network projects, and physical requirements

Automated monitoring 24x7x365

Alerts go to our team; response happens Monday to Friday, 8 AM to 5 PM Eastern.

Automated Maintenance

Patches and updates are scheduled and applied automatically

Managed IT Services in Fort Myers, Cape Coral and Naples

Onward is a local IT team based in North Fort Myers. We support businesses across Southwest Florida.

Lee County

Fort Myers, North Fort Myers, Cape Coral, Estero and Bonita Springs

Collier County

Naples

Charlotte County

Port Charlotte and Punta Gorda

Sarasota County

Sarasota, Venice and North Port

Remote first, on site when needed

Requests are worked remotely first, through secure remote-support tools. When a problem can't be fixed remotely, such as a failed network switch, a new workstation or an office move, a technician comes on site. The help desk works Monday to Friday, 8 AM to 5 PM Eastern, and automated monitoring runs 24x7x365.

Ready for hurricane season

Hurricane season is part of running a business here. Part of the work is making sure that if the office closes for a storm, your team can still sign in from home, your files are in the cloud or backed up, and someone has written down how to bring everything back.

Outsourced IT Support for Small Businesses

Whether you have no IT staff or a small team, we fit around what you already have.

Outsourced IT

If your business has no IT staff, outsourced IT support means Onward acts as your IT department. Your team calls or opens a ticket with us. We monitor and patch your computers and servers, document how your systems are set up, and deal with your technology vendors, so problems don't wait on whoever in the office "knows computers".

Co-managed IT

If you already have an IT person or team, co-managed IT splits the work. We take routine support and monitoring; your staff keep the projects and the decisions that need someone in the building.

Either way, onboarding starts with an audit of what you have, and you get a written quote before any work starts. For 24/7 managed detection and response, add our cybersecurity services.

IT Consulting and IT Strategy

Not every question is a support ticket.

Replace the server or move to the cloud?

Answered with budget planning and a written IT roadmap.

Is the network ready for a second location?

Answered with a written IT roadmap.

Which software renewals are worth keeping?

Answered with a vendor review.

Onward's IT consultants give you a straight answer before you spend the money: a written IT roadmap, budget planning and vendor reviews, from the same team that supports your systems day to day. Strategic planning is included in managed IT; larger projects are scoped and quoted separately. To see what your current setup costs, try the IT cost calculator.

Which Managed Services Do You Need?

Answer 3 questions, share contact details, then get Onward's written recommendation.

Managed Services Questions Answered

What's included in your Remote Monitoring & Management (RMM) service?

Our RMM service provides automated monitoring 24x7x365 for computers and servers, automatic security updates, and routine maintenance. Alerts reach our support team. Response and remediation happen Monday to Friday, 8 AM to 5 PM Eastern.

How does your service level agreement (SLA) work?

Service credits for a missed monthly service level target are subject to the eligibility rules, calculation and limits in your service agreement. You must report the failure in writing within the time required by the Master Services Agreement. Help desk hours are Monday to Friday, 8 AM to 5 PM Eastern, excluding holidays Onward observes. After-hours work requires prior approval and is handled case by case, at extra charge and subject to technician availability; response times are not guaranteed.

What's the difference between fully managed and co-managed services?

Fully managed means we act as your IT department. Your team calls us for IT support within your plan. Co-managed suits businesses that already have IT staff. We work alongside them, handling routine support and monitoring so they can focus on projects. Either way, you get the same tools and expertise.

What's included in your IT Service Management (ITSM) platform?

Our ITSM platform provides a customer portal for ticket submission and tracking, IT metrics dashboards, automated workflows for common requests, asset management, project tracking, and detailed reporting. Managers can view operations managed through the platform, while end-users can track requests and access self-service options.

How does the onboarding process work?

Onboarding starts with an audit of your environment. We then remove the previous provider's tools, install our monitoring and patch management agents, set up remote support, and document your systems. We agree the schedule with you before we start, and your team keeps working while we set things up.

What are the actual costs for managed IT services?

Managed IT ranges from $50 to $150 per user per month, depending on agreed services. The exact cost depends on your users, locations, devices and support requirements. Hardware, software licensing and larger projects are priced separately. After a free assessment, we give you a written quote that sets out the services, costs and contract terms.

How do you handle vendor management?

We are your single point of contact for vendors and products covered by your plan. We coordinate with vendors and manage warranties, renewals and support cases.

What cybersecurity is included with managed services?

Basic managed services include antivirus, patch management, and firewall monitoring. We recommend adding our Cybersecurity services for 24/7 managed detection and response, endpoint protection, email security, and incident response.

Can you support specialized software and industry-specific applications?

We support software licensed through Onward. For your industry-specific applications, we provide best-effort support and coordinate with vendors when needed. During onboarding, we document all your critical applications and establish support procedures. Our staff augmentation services can provide specialists familiar with your industry's unique software.

Start with a free IT assessment

Not sure what you need yet? We look at your devices, backups and security basics and plan the fixes. It is free, with no commitment. Pick the page for your type of business:

Talk to a Southwest Florida IT Team

Get a free assessment of your IT environment and a written quote.

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