About Onward
- Founded
- 2017
- Based in
- North Fort Myers
- Help desk
- Monday to Friday, 8 AM to 5 PM Eastern
- Monitoring
- 24x7x365
Meet the founder
Edmundo Pena
Technology Solutions Architect & Founder
Request your free IT assessmentOur Mission
Modernize and improve businesses' operational maturity and resiliency by implementing the right tech stack, operational procedures, and controls—securing and optimizing day-to-day operations.
Our Vision
Bring IT management, security, cloud and business systems together so businesses can move beyond manual workarounds.
Our Story
Onward Technology Solutions was founded in 2017 and works from North Fort Myers. We run IT for businesses across Lee, Collier, Charlotte and Sarasota counties, and we try to be plain about what that includes and what it does not cover.
Audit
We review your hardware, software, backups and security basics.
Onboard
We inventory every managed device and set up remote tools and patching.
Support
Requests are worked remotely first, with onsite visits when needed.
Review
Regular business reviews keep the plan current as your business changes.
What we do
Managed IT for small and mid-size businesses: help desk, monitoring and patching, security, backups and disaster recovery, cloud and network management, and IT planning. We work with Microsoft 365, Azure, Dynamics, Cisco Meraki and Ubiquiti networking, and we help businesses move off manual workarounds with business systems, AI and automation.
How we start
With an audit of your environment: hardware and software, backups, security basics, your internet service and your current vendor agreements. If we find problems such as outdated equipment or unlicensed software, we tell you and give you options. An audit does not include fixing what it finds, and it cannot promise to find everything. Onboarding then inventories every managed device, installs our remote support and security tools, and sets up patching.
How support works
Requests are worked remotely first, and a technician comes on site when a problem cannot be fixed remotely. The help desk works Monday to Friday, 8 AM to 5 PM Eastern, excluding holidays Onward observes, and automated monitoring runs 24x7x365. When all users and functions are unavailable, we respond within two business hours of notification. That is a response time, not a repair deadline. After-hours help is arranged case by case at an extra charge, with no guaranteed response times.
How we work with your team
We ask you to join business reviews so you hear about recommended changes before they become emergencies. If you already have an IT person or team, we can work alongside them: co-managed service divides responsibilities between your team and Onward, and we agree what each side handles.
Where we work
Onward is based in North Fort Myers. We support businesses across Lee, Collier, Charlotte and Sarasota counties, working remotely first and coming on site when a problem needs a technician.
Managed IT in Fort Myers, North Fort Myers, Naples and Cape Coral.
Cities placed by the latitude and longitude of their Census city centers; gold marks our base in North Fort Myers. A schematic, not a map.
Our Core Values
Documented Work
Document the procedures and controls behind day-to-day IT operations.
Straight Talk
Explain technology choices in plain language.
Practical Planning
Build a roadmap around the business's needs and budget.