Professional IT Management That Pays for Itself

Partner with IT experts who understand your business. Get strategic IT management that empowers your team and drives growth

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The Onward Standard

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Reduction in unexpected downtime through proactive monitoring

Industry studies

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Cost savings vs. internal IT department

Industry average 2024

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Uptime SLA commitment

Our service standard

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Critical response target

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Complete IT Management Through Four Pillars

Everything you need from your IT department, delivered as a service

Complete IT Support

Your entire IT department in one service - from help desk to hands-on support.

  • 24/7 Help Desk Real humans answering your calls, not automated systems
  • Remote & Onsite Support Fix issues fast, wherever they happen
  • Proactive Maintenance Prevent problems before they affect productivity
  • Unlimited Support No tickets, no limits - just solutions

Strategic IT Leadership

Expert technology guidance to drive your business forward.

  • Virtual CIO Services C-level IT strategy without the C-level cost
  • Technology Roadmapping 3-year plans aligned with business goals
  • Budget Planning Predictable IT costs with maximum ROI
  • Vendor Management We handle all your technology vendors

Asset Lifecycle Management

Complete visibility and control over your IT investments from procurement to disposal.

  • Complete Asset Tracking Know what you have, where it is, who uses it
  • Lifecycle Planning Replace equipment before it fails
  • Software License Management Stay compliant, avoid overpaying
  • Budget Forecasting Predictable IT investment planning

Project Excellence

Expert implementation of technology projects, on time and on budget.

  • Cloud Migrations Seamless moves to modern platforms
  • Infrastructure Upgrades Network, servers, and security modernization
  • Software Implementations ERP, CRM, and business applications
  • Technology Optimization Make existing systems work better

Integrated IT Advantage

All four pillars work together for complete IT management

40% Cost Savings vs. internal IT dept
3x+ Returns ROI from improved operations
99.9% Uptime Guaranteed SLA
Full IT Team Dedicated to your success

How We Deliver Managed IT Services!

Proven processes and enterprise tools for reliable support

Remote-First Support

95% of issues resolved remotely using secure tools for faster resolution

Onsite When Needed

Local technicians for hardware, network projects, and physical requirements

24/7 Monitoring

Continuous monitoring detects issues before they impact your business

Automated Maintenance

Patches, updates, and optimization happen automatically overnight

Which Managed Services Do You Need?

Answer 3 quick questions to get personalized IT management recommendations

Managed Services Questions Answered

What's included in your Remote Monitoring & Management (RMM) service?
Think of it as having an IT expert watching over your systems 24/7, fixing problems before you even know they exist. Our RMM service monitors all your computers and servers, automatically installs security updates, optimizes performance, and handles routine maintenance. The result? Your team experiences significantly fewer IT issues, more productive work time, and less tech frustration. You'll sleep better knowing we're preventing problems around the clock.
How does your service level agreement (SLA) work?
We promise to be there when you need us most. If your entire team can't work, we respond within 2 hours. Major problems get attention within 4 hours. Less urgent issues are handled within a business day or two. But here's what matters: we hit these targets 90% of the time, and if we don't, you get service credits. You'll never worry about being left hanging when technology fails - we're your safety net, available 24/7 for true emergencies.
What's the difference between fully managed and co-managed services?
Fully managed means we become your entire IT department - your team calls us for everything tech-related, and you never have to worry about hiring IT staff. Co-managed is perfect if you already have IT people - we partner with them, handling the routine stuff and after-hours support so they can focus on projects that move your business forward. Either way, you get enterprise-level tools and expertise. Many clients love co-managed because it lets their IT person finally take a vacation!
What's included in your IT Service Management (ITSM) platform?
Our ITSM platform provides a customer portal for ticket submission and tracking, real-time dashboards showing IT metrics and SLA compliance, automated workflows for common requests, comprehensive asset management, project tracking, and detailed reporting. Managers get visibility into all IT operations, while end-users can track their requests and access self-service options.
How does the onboarding process work?
Switching to us is easier than you think - most businesses are up and running within 2 weeks with minimal disruption. We handle all the technical stuff: removing old tools, installing our monitoring systems, optimizing your computers, and securing your network. Your team keeps working normally while we set everything up in the background. By the end, you'll have optimized systems, better security, and peace of mind - all without the switching headaches you might fear.
What are the actual costs for managed IT services?
We believe in transparent pricing aligned with industry standards. According to 2024 industry data, managed IT services typically range from $100-200 per user per month for comprehensive support, with basic monitoring starting around $50-99/user and enterprise solutions reaching $200-400/user. The exact cost depends on your specific needs - company size, required service levels, compliance requirements, and whether you need 24/7 support. Most mid-market businesses invest $125-175/user monthly for complete IT management. You'll save approximately 40% compared to building an in-house IT department while gaining access to an entire team of specialists.
How do you handle vendor management?
Remember the last time you spent hours on hold with a tech vendor? That's over. We become your single point of contact for all technology vendors - when something breaks, you call us, and we handle the vendor circus. We manage warranties, negotiate better prices, and deal with support hassles. Our clients often save 20-30% on technology costs through our vendor relationships and knowing what things should cost. You focus on your business while we wrangle the tech companies.
What cybersecurity is included with managed services?
Basic managed services include antivirus, patch management, and firewall monitoring. For comprehensive protection, we recommend adding our Cybersecurity services which include 24/7 SOC monitoring, advanced endpoint detection, email security, and incident response. Many clients bundle security with managed services for complete protection.
Can you support specialized software and industry-specific applications?
We support all software licensed through us with comprehensive coverage. For your industry-specific applications, we provide best-effort support and coordinate with vendors when needed. During onboarding, we document all your critical applications and establish support procedures. Our staff augmentation services can provide specialists familiar with your industry's unique software.

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